Shipping policy

Thank you for shopping with Comfort Guild! Because our products are made to order, please allow time for both production and shipping when placing your order.

### Production Time

Orders typically take **1–3 business days** to be produced and prepared for shipment.

Production times are separate from shipping times and may occasionally be longer during holidays, high-volume periods, or other unexpected delays.

### Estimated Shipping Time

Once your order has been produced and shipped, estimated delivery times are:

**United States:** 2–5 business days

This means most U.S. orders can be expected to arrive approximately **3–8 business days after your order is placed**, including production time.

Please note that delivery times are estimates and are not guaranteed. Carrier delays, severe weather, holidays, or other circumstances outside of our control may affect delivery.

### Tracking

When tracking is available, you will receive tracking information once your order has shipped. Please allow some time for the tracking information to update after your package has been handed over to the carrier.

### Shipping Addresses

Please double-check your shipping address before completing your order. We are unable to guarantee that an address can be changed once an order has entered production.

Comfort Guild is not responsible for orders delivered to an incorrect address provided at checkout.

### Delayed or Missing Packages

If your tracking information shows that your package is delayed or has not arrived within the expected delivery window, please contact us and we'll be happy to help determine the next steps.

We want your order to reach you safely and will do our best to help if something goes wrong along the way.