FAQ

Because everything we sell is made to order, orders are sent to our production partners quickly. **Once an order has been submitted, it cannot be canceled or changed.**

Please double-check your product, size, color, quantity, and other selections before completing your purchase.

If you'd like a design modification or customization, please message us here or support@comfortguild.com (if you are including any images for clarity) **before placing your order** so we can let you know what's possible.

Because each item is made to order, we do not accept returns or exchanges for change of mind, incorrect sizing, or other buyer-selection errors.

Please carefully review the listing, size chart, and your selections before ordering. If you have a question, we'd much rather hear from you before you order!

If your item arrives damaged or you receive the wrong item, that's a different story. Please contact us at support@comfortguild.com and we'll work with you to make it right.

Please contact us at support@comfortguild.com within **7 days of receiving your order** and include a clear photo showing the damage or incorrect item.

We'll work with you to resolve the issue. When a return is necessary because an item arrived damaged or the wrong product was sent, **we cover the return shipping cost.**

We want you to receive what you actually ordered and be happy to have it.

Very important! Please triple-check your shipping address before submitting your order.

Once an order is submitted, we cannot change the shipping address. Because our products are made to order, your order information is quickly sent to our production partners for fulfillment.

Please make sure your name, street address, apartment or unit number (if applicable), city, state, and ZIP code are all correct before completing your purchase.

Unfortunately, we cannot replace or refund an order because an incorrect or incomplete shipping address was provided at checkout.

Standard shipping is typically **2–5 business days after your item has been produced and shipped.**

Because our products are made to order, please remember that **production time and shipping time are separate.** The estimated delivery information shown with your order will account for the applicable production and shipping estimates.

Orders shipping to Alaska, Hawaii, Puerto Rico, and unincorporated U.S. territories may require an additional **7–12 business days** in transit.

Shipping is currently **free** on our products.

Not necessarily—and don't worry if it doesn't!

We work with different production partners depending on the type of product you purchase. If your order contains multiple types of items, they may be made and shipped from different facilities.

That means you could receive multiple packages for a single order, and they may arrive on different days.

Sometimes!

We're occasionally able to customize our prints, make minor modifications to apparel designs, and even accept commissions when someone has an idea they'd love to bring to life.

Please message us through our Contact Us page or support@comfortguild.com (if you are including any images for clarity) **before placing your order** and tell us what you have in mind. We'll let you know whether it's something we're able to do.

We can't promise every idea will be possible, but please don't hesitate to ask. We love hearing what you've come up with!

Please refer to the **size chart included in the listing photos** and the sizing information in the product description before ordering.

Different products and garment styles can fit differently, so we recommend using the provided measurements rather than relying solely on the size you normally wear.

Since our products are made to order, we cannot offer returns or exchanges when an incorrect size is selected.

If you're unsure about sizing, you're always welcome to message us before ordering.

Our shop is intentionally a bit eclectic, so our designs come from several different sources.

Some feature **original artwork and designs created by us**, some feature carefully selected **public-domain artwork from artists and works of the past**, and some of our designs are created with **AI-assisted tools as part of the creative process**.

We're big believers in being transparent about what we create and what we sell. When we're working with historical artwork, we also enjoy researching the work, its artist, history, and origins whenever possible.

It's all part of the wonderfully odd collection of things that makes The Comfort Guild ours.

No! The artwork on our woven blankets is **created with colored yarn woven together using jacquard weaving equipment**, rather than printed onto the surface with ink.

Because you're looking at woven threads instead of ink on a flat surface, fine details may appear softer and colors can blend differently than they do in the original artwork or on your screen. Slight color variation can also occur due to thread blending and differences in screen settings.

That's part of the character and beauty of a woven piece. The woven texture gives the artwork unique depth and is often best appreciated from a little distance.